Български
Frequently Asked Questions
Orders and products
How do I place an order?
Orders are accepted through the website only, 24 hours a day, 7 days a week.
Add the products to your basket with the Add to cart button, open the cart and continue to checkout. There you enter the payer's and recipient's details, choose a courier and a payment method and, if you have a discount code, enter it — one code per order.
No account is required. Once you confirm your order, a confirmation with the details you entered is sent to the email address you provided.
Add the products to your basket with the Add to cart button, open the cart and continue to checkout. There you enter the payer's and recipient's details, choose a courier and a payment method and, if you have a discount code, enter it — one code per order.
No account is required. Once you confirm your order, a confirmation with the details you entered is sent to the email address you provided.
Do I need an account to place an order?
No. You can order as a guest — you fill in the payer's and recipient's details at checkout.
With a registered account your delivery details are saved, you can see the history and status of your orders, and you take part in the loyalty programme. The account can be deleted at any time at your request.
With a registered account your delivery details are saved, you can see the history and status of your orders, and you take part in the loyalty programme. The account can be deleted at any time at your request.
Are all products in stock?
Stock levels on the site are shown in real time and reflect our warehouse in Burgas. A product marked out of stock cannot be ordered.
In rare cases the stock shown may differ from the actual stock in the warehouse. If that happens, we contact you before processing your order.
In rare cases the stock shown may differ from the actual stock in the warehouse. If that happens, we contact you before processing your order.
Will out-of-stock products be available again?
In most cases yes — we restock as quickly as we can.
Exactly when depends on availability at the manufacturer or the distributor as well, so we do not give a timeframe.
If you are interested in a specific product, use the „Notify me when available“ button on its page — we will write to you when it is back in stock.
Exactly when depends on availability at the manufacturer or the distributor as well, so we do not give a timeframe.
If you are interested in a specific product, use the „Notify me when available“ button on its page — we will write to you when it is back in stock.
Can I be notified when a product is back in stock?
Yes. On the page of an out-of-stock product, in place of the order button, there is a „Notify me when available“ button. It opens a short form — fill in your details and write in the comment field that you would like to be notified when the product is back in stock.
A notification does not reserve a unit of the product. Sometimes only a small quantity comes back in and it sells out quickly.
A notification does not reserve a unit of the product. Sometimes only a small quantity comes back in and it sells out quickly.
Are your products genuine?
Yes. All products are imported from South Korea directly from the manufacturers or from authorised distributors.
KOCOS BULGARIA is the official distributor for Bulgaria of many brands like Abib, Torriden, Haruharu Wonder, Benton, Purito Seoul, Dear Klairs, By Wishtrend.
All products are notified in the European CPNP portal and carry a label in Bulgarian, as required by European cosmetics legislation.
KOCOS BULGARIA is the official distributor for Bulgaria of many brands like Abib, Torriden, Haruharu Wonder, Benton, Purito Seoul, Dear Klairs, By Wishtrend.
All products are notified in the European CPNP portal and carry a label in Bulgarian, as required by European cosmetics legislation.
Are all your products made in South Korea?
The cosmetics in our range are manufactured in South Korea.
The country of origin is stated on each product page, in the Made in field — you can check it there for a specific item.
The country of origin is stated on each product page, in the Made in field — you can check it there for a specific item.
Can I order by phone?
No. Orders are accepted through the website only.
Our phone line — +359 884 498 147, weekdays 10:00–16:00 — is for questions, but on busy days we may not be able to answer it. The fastest way to get a reply is by email at office@kocos.bg or through the contact form on the site.
Our phone line — +359 884 498 147, weekdays 10:00–16:00 — is for questions, but on busy days we may not be able to answer it. The fastest way to get a reply is by email at office@kocos.bg or through the contact form on the site.
Can I change or cancel my order?
Yes, if the order has not been dispatched yet. Email us at office@kocos.bg with your order number and what needs to change.
We accept changes to an order in writing at that address only — not by phone and not through social media — so that there is a record of what was agreed.
Once the order has been handed over to the courier, we cannot stop or change it. If you no longer want it, you have the right to withdraw from it within 14 days of receiving it — the conditions and the steps are on our Right of withdrawal page.
We accept changes to an order in writing at that address only — not by phone and not through social media — so that there is a record of what was agreed.
Once the order has been handed over to the courier, we cannot stop or change it. If you no longer want it, you have the right to withdraw from it within 14 days of receiving it — the conditions and the steps are on our Right of withdrawal page.
How can I change my delivery details?
Before you order — delivery details are entered at checkout. If you have an account, with each order you can correct your phone number and delivery address and name another person to receive the parcel.
After the order is placed but before dispatch — email us at office@kocos.bg with your order number and the new address.
After dispatch — the address can only be changed by a redirection through the courier, at the recipient's expense. The same applies if a parcel is returned because of a wrong or incomplete address: re-sending it is at your expense.
After the order is placed but before dispatch — email us at office@kocos.bg with your order number and the new address.
After dispatch — the address can only be changed by a redirection through the courier, at the recipient's expense. The same applies if a parcel is returned because of a wrong or incomplete address: re-sending it is at your expense.
Do you offer gift wrapping?
No. We do not offer gift wrapping — neither for orders from the site nor in store.
Can I get a sample or a tester?
Yes. We add samples to orders — which sample you receive depends on what we have at the time.
In our store in Sofia most products have open testers you can try in person.
In our store in Sofia most products have open testers you can try in person.
How much does delivery cost?
Delivery within Bulgaria costs €3 for orders under €60 and is free for orders over €60. The price includes packaging, transport to your address, product insurance and the cash-on-delivery fee — there are no other charges.
Collection from our store in Sofia is free, regardless of the order value.
For Greece and Romania delivery costs €5 for orders under €100 and is free over €100. For other EU countries — €10 for orders under €100 and free over €100.
Collection from our store in Sofia is free, regardless of the order value.
For Greece and Romania delivery costs €5 for orders under €100 and is free over €100. For other EU countries — €10 for orders under €100 and free over €100.
Which couriers do you work with?
In Bulgaria we work with Econt and Speedy — you choose the courier when placing your order.
For orders to EU countries we choose the courier according to the destination.
For orders to EU countries we choose the courier according to the destination.
How long does delivery take?
Orders ship from our warehouse in Burgas. An order placed by 14:00 on a working day is dispatched the same day; after 14:00 — on the next working day.
After dispatch, delivery usually takes 1–2 working days.
During periods with a high volume of orders — after consecutive public holidays or during major promotions — dispatch may take one additional working day.
If you chose to collect from our store in Sofia, your order is ready within 5 working days of dispatch. You will receive an SMS when it is in the store.
After dispatch, delivery usually takes 1–2 working days.
During periods with a high volume of orders — after consecutive public holidays or during major promotions — dispatch may take one additional working day.
If you chose to collect from our store in Sofia, your order is ready within 5 working days of dispatch. You will receive an SMS when it is in the store.
Do you ship abroad?
Yes, we ship within the European Union.
The delivery country is selected at checkout, from any language version of the site.
Prices are: Greece and Romania — €5 for orders under €100, free over €100; other EU countries — €10 for orders under €100, free over €100.
We do not ship outside the European Union.
The delivery country is selected at checkout, from any language version of the site.
Prices are: Greece and Romania — €5 for orders under €100, free over €100; other EU countries — €10 for orders under €100, free over €100.
We do not ship outside the European Union.
What payment methods do you accept?
We accept cash on delivery, card payment and bank transfer.
Cash on delivery is available for delivery with Econt or Speedy within Bulgaria. For collection from our store in Sofia and for delivery to an EU country, the order is paid in advance — by card or by bank transfer.
The details of each method are on our Payment page.
Cash on delivery is available for delivery with Econt or Speedy within Bulgaria. For collection from our store in Sofia and for delivery to an EU country, the order is paid in advance — by card or by bank transfer.
The details of each method are on our Payment page.
Can I get an invoice for my order?
Yes. At checkout there is a „Желая фактура“ (I would like an invoice) checkbox — once you tick it, a section opens for your details: company or name, company or personal ID number, VAT number, city, address and authorised representative.
The invoice is sent together with your order.
The invoice is sent together with your order.
Can I choose a specific day or time for delivery?
At checkout there is a field for additional notes — write there when it suits you to receive the parcel and we will pass the note on to the courier at dispatch.
Whether it is met depends on the courier and on its route that day, so a specific time cannot be guaranteed. The surest way to arrange a day and time is to contact the courier once the parcel has been dispatched.
If it is more convenient to collect your order outside courier working hours, choose collection from our store in Sofia.
Whether it is met depends on the courier and on its route that day, so a specific time cannot be guaranteed. The surest way to arrange a day and time is to contact the courier once the parcel has been dispatched.
If it is more convenient to collect your order outside courier working hours, choose collection from our store in Sofia.