Български
Orders ship from our warehouse in Burgas with Econt or Speedy, at your choice. Orders placed by 14:00 on a working day are dispatched the same day; orders placed after 14:00 are dispatched on the next working day. Delivery usually takes 1–2 working days from dispatch.
Shipping costs €3 for orders under €60. Orders over €60 ship free. The price includes packaging, transport to your address, product insurance and the cash-on-delivery fee — there are no other charges.
During periods with a high volume of orders — after consecutive public holidays or during major promotions — dispatch may take one additional working day. Full delivery terms are in our Terms and Conditions.
At checkout there is a field for additional notes — use it for any delivery details, and we will take them into account when processing your order.
Delivery
Delivery in Bulgaria
Pick up from our store in Sofia — free
You can collect your order free of charge from our store KoCos Beauty Lab: 11 Slaveykov Square, entrance from 20 Graf Ignatiev Street, Sofia.
Orders are not taken from the store's stock. All online orders, including those with the "Pick up from store" option, are packed at our warehouse in Burgas and travel to Sofia with the store's regular restocking. Your order is therefore not available in the store immediately after ordering, but within 5 working days of dispatch. You will receive an email when the order is dispatched and an SMS when it is in the store and ready for collection — it cannot be collected before that SMS.
Store hours: Monday–Saturday 10:00–19:30 (winter) / 10:00–20:00 (summer), Sunday 11:00–19:00.
Your order is held free of charge for 10 calendar days. Storage terms after that period and for uncollected orders are in our Terms and Conditions.
Orders are not taken from the store's stock. All online orders, including those with the "Pick up from store" option, are packed at our warehouse in Burgas and travel to Sofia with the store's regular restocking. Your order is therefore not available in the store immediately after ordering, but within 5 working days of dispatch. You will receive an email when the order is dispatched and an SMS when it is in the store and ready for collection — it cannot be collected before that SMS.
Store hours: Monday–Saturday 10:00–19:30 (winter) / 10:00–20:00 (summer), Sunday 11:00–19:00.
Your order is held free of charge for 10 calendar days. Storage terms after that period and for uncollected orders are in our Terms and Conditions.
Shipping to EU countries
Greece and Romania: €5 for orders under €100, free for orders over €100.
Other EU countries: €10 for orders under €100, free for orders over €100.
Orders placed by 14:00 on a working day are dispatched the same day with a courier of our choice. The delivery country is selected at checkout.
Other EU countries: €10 for orders under €100, free for orders over €100.
Orders placed by 14:00 on a working day are dispatched the same day with a courier of our choice. The delivery country is selected at checkout.
On receipt
Open the parcel on receipt, in the presence of the courier, and check it for damage or missing items.
For a damaged parcel or a missing product, the claim is made on the spot: a damage report is completed with the courier in three copies, and you keep the original and a copy. Then contact us to register the claim. Replacement or refund is made after the report is provided.
If the product you received does not match your order by name, version, size or quantity, email office@kocos.bg without delay — with your order number and photos of the shipping packaging and of the product, before using it. Reports made on the day of delivery are handled with priority and entirely at our expense.
Full claim terms are in our Terms and Conditions.
For a damaged parcel or a missing product, the claim is made on the spot: a damage report is completed with the courier in three copies, and you keep the original and a copy. Then contact us to register the claim. Replacement or refund is made after the report is provided.
If the product you received does not match your order by name, version, size or quantity, email office@kocos.bg without delay — with your order number and photos of the shipping packaging and of the product, before using it. Reports made on the day of delivery are handled with priority and entirely at our expense.
Full claim terms are in our Terms and Conditions.